Dr. Carol Fleming, Personal Communication Coach
I once had a speech client who admitted that he was a social isolate. This was revealed at the same time that he confessed that he never got the job advancement (despite having a Ph.D. from a prestigious university), was never included socially and certainly never got a girl. He spent much time telling me how others ignored him (and probably plotted against him!).
What was finally revealed was that:
- He made absolutely no effort to talk to anybody himself.
- He lived in his own bubble of silence.
- He did not understand that this very behavior was a big ‘Go away’ to other people and that he would be perceived as rude.
- He did not know that it was in his power and in his best self-interest to create the possibility of relationship with others.
His first homework assignment: to offer a ‘hello’ to someone every day. You laugh. But you must start somewhere. He was to actually make eye-contact with someone on the elevator and offer some verbal greeting, just one human being acknowledging another.
You would think I had asked him to have open-heart surgery. Well, I guess, in a way, I did.
How about you? How much of an effort do you make to connect in real time with real face-to-face people? And I am talking about everybody from the custodian to the CEO of your organization. Much good comes from being recognized as an amiable person.
Of course, you know that it is nice to talk to everybody. I’m not talking about ‘nice’ today; I’m talking bout self-interest.
- It is in your self-interest to be polite.
- To be polite is to offer people both warmth and respect. At the same time.
- You must acknowledge the other person through your eyes and voice, recognizing their existence but not intruding into their mental and physical space. You do not go for a handshake but you do say, “hello”. We’re talking baby steps here.
- As Steinbeck said, “Be the inferior of no man, nor of any man be the superior. Remember that every man is a variation of yourself.”
The respect you offer to others will be returned to you.
About Dr. Carol Fleming
Carol is the founder of a San Francisco consultancy specializing in vocal development and communication training, dedicated to helping men and women increase their Communication Skills by refining their voice, words, and demeanor. Carol has been a communications coach in private practice since 1980, and author of the best-selling series The Sound of Your Voice and The Serious Business of Small Talk. Carol is announcing the publication of her newest book, It’s the Way You Say It: Becoming Articulate, Well-spoken and Clear.
